Terms of Use

Terms of Use

By accessing and using the Essential Health Supplies website (“Site”) and purchasing products through our ecommerce platform, you agree to the following terms and conditions. Essential Health Supplies LLC d/b/a Essential Health Supplies (“we,” “our,” “us”) reserves the right to modify these terms at any time, and continued use of the Site signifies acceptance of any updated terms.

1. Product Use and Information

The products sold through Essential Health Supplies are intended for healthcare or home use. We do not guarantee that the information provided on the Site, including product descriptions, pricing, and availability, is fully accurate or up-to-date. It is your responsibility to verify all product specifications and consult a healthcare professional before using any medical equipment or supplies.

You are responsible for reading and following all manufacturer-provided instructions, warnings, and labels. Failure to properly use a product or follow the manufacturer’s instructions and guidelines may result in injury or damage. We disclaim any responsibility for misuse of the products.

2. Orders, Payment, and Pricing

Once an order is placed and payment is processed, it is considered final. We reserve the right to cancel any order for any reason, including pricing errors, product availability, or any other reason. All charges will be in U.S. dollars unless otherwise indicated. Sales are final once a product is shipped.

3. Shipping and Delivery

We strive to ensure timely delivery of all products. However, delivery times may vary due to vendor availability, shipping carrier issues, or other factors beyond our control. You agree that:

• Most products will be shipped in 2-3 business days, however it may take 7-14 business days to be delivered. Delays can occur and we will do our best to accommodate you but we kindly do appreciate your patience if there are any delays.
• Products may be shipped from third-party vendors or manufacturers and may arrive in discrete packaging.
• Essential Health Supplies is not liable for any damages or losses incurred due to shipment delays.

4. Manufacturer Defects and Warranties

Essential Health Supplies does not manufacture the products sold on the Site. We are not responsible for any defects in the products. In the event of a product defect, you will need to contact the manufacturer directly to address the issue. Essential Health Supplies will assist by providing manufacturer contact details but is not responsible for the outcome of any claim.

5. Return and Refund Policy

• All sales are final once an order has been processed and shipped. No returns or refunds are permitted for reasons such as change of mind, shipping delays, or dissatisfaction with the product once it is delivered.
• If you receive a defective product, you will need to file a claim with the manufacturer directly, as we do not handle product returns for manufacturer defects.
• Shipping charges are non-refundable.

6. Third-Party Vendors and Products

Essential Health Supplies operates as an intermediarybusiness, sourcing products from third-party vendors and manufacturers. By placing an order, you acknowledge that your order may be fulfilled and shipped by a third-party vendor or manufacturer. We make no warranties regarding the products or services provided by these third-party entities, and we are not responsible for their actions.

7. Use of Personal Information

We collect certain information from you when you place an order on our Site, including your name, billing and shipping addresses, email address, and payment information. By using the Site, you consent to the collection and use of this information for the purpose of fulfilling your order and communicating with you regarding your purchase.

• Data Sharing: We may share your personal information, including your name, shipping address, and contact details, with third-party vendors and manufacturers for the purpose of fulfilling your order. We may also share your information with third-party service providers who assist us in running the Site, such as payment processors and shipping companies.
• No Sale of Data: We will not sell your personal information to third parties. However, we may share your information with partners or affiliates to provide you with related services or promotions that may interest you.
• Security of Data: We take reasonable precautions to protect your data, but we cannot guarantee the absolute security of your information. By using our Site, you acknowledge that no method of data transmission over the internet is completely secure, and you agree that Essential Health Supplies is not liable for any unauthorized access to your data.

8. Limitation of Liability

Essential Health Supplies and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the products or the Site, including but not limited to:

• Product defects or malfunctions.
• Shipping delays or lost shipments.
• Unauthorized access to your data or personal information.
• Any harm or injury resulting from the use of medical supplies or equipment.

In no event shall our total liability exceed the total amount paid by you for the product.

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Disclaimer

Essential Health Supplies LLC d/b/a Essential Health Supplies is a third-party retailer and dropshipping service. We do not manufacture the products sold on our Site and, therefore, cannot be held liable for any defects, inaccuracies, or misrepresentations made by the manufacturers.

The products sold through our Site are provided on an “as is” basis. While we make every effort to ensure accurate product information and timely shipments, we do not guarantee delivery dates or accept liability for delays beyond our control, including but not limited to shipping carrier issues, customs clearance, vendor delays, or force majeure events.

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Refund Policy

1. Final Sale

Once an order is placed and payment is processed, all sales are final. We do not accept returns or issue refunds once the product has been shipped by our vendors or manufacturers.

2. No Refunds for Shipping Delays

We strive to fulfill orders as quickly as possible, but delays may occur due to factors beyond our control. You agree that no refunds will be issued due to shipping delays. Orders typically take 7-14 business days to arrive, and in some cases, may take longer.

3. Defective Products

If you receive a defective product, you will need to contact the manufacturer directly for warranty claims or replacement requests. Essential Health Supplies will not issue refunds or process returns for defective products. We will assist by providing the manufacturer’s contact information, but we do not assume responsibility for the resolution of such claims.

4. Non-Refundable Shipping Charges

Shipping charges, including expedited shipping options, are non-refundable, even if a product is delayed, lost, or arrives later than expected.

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Data Usage and Privacy

At Essential Health Supplies, we are committed to protecting your personal information. By using our services, you agree to the collection, use, and sharing of your data as described in this section and our Privacy Policy.

1. Data Collection
   • We collect information that you provide directly, such as when you create an account, place an order, or contact customer service.
   • We may also collect data automatically through cookies, web beacons, and other technologies to improve our services and understand user behavior.
2. Use of Data
   • To process and fulfill your orders.
   • To provide customer support and improve our products and services.
   • To communicate with you about promotions, updates, and other relevant information (subject to your preferences).
   • To analyze usage patterns and trends for business insights.
3. Data Sharing
   • We do not sell your data to third parties.
   • Data may be shared with trusted service providers for operational purposes, such as payment processing, order delivery, or marketing.
   • We may disclose data when required by law or to protect our rights and users’ safety.
4. Data Security
   • We implement technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse.
   • Despite these efforts, no system can guarantee absolute security.
5. User Rights
   • You have the right to access, correct, or delete your personal data by contacting us.
   • You can manage your cookie preferences through your browser settings.
6. Changes to Data Practices
   • We reserve the right to modify this section as needed to reflect changes in laws or business practices. Users will be notified of any significant changes.

Product Liability Waiver

By purchasing and using any product sold through Essential Health Supplies, you agree to assume all risks associated with the use of these products, including but not limited to:

• Misuse of the product.
• Failure to follow manufacturer instructions, warnings, or labels.
• Allergic reactions, injuries, or adverse effects.

Essential Health Supplies is not liable for any injury, harm, or damage resulting from improper use or failure to comply with the product’s instructions. You waive any liability to Essential Health Supplies for any claims, damages, or losses that may arise from your use of the products.

Furthermore, you acknowledge that all claims regarding product efficacy, safety, or performance are solely the responsibility of the product manufacturer, and Essential Health Supplies assumes no responsibility for verifying or ensuring the accuracy of such claims.

By using this Site and purchasing products, you agree that you are solely responsible for evaluating and assuming any risks involved in using medical products for healthcare or any other purpose.

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Contact Us

For any questions or concerns regarding these policies, you may reach us at:

Essential Health Supplies LLC

1760 Utica Ave #1088, Brooklyn, NY 11234
support@essentialhealthsupplies.com
(800) 668-1308